FAQ

Central to the core of our business is integrity and ethical trade. All of our materials are procured from well vetted, reputable sources and are free from any ethical ambiguity. Equally, our jewellery is created in-house from our studio in the Currumbin Valley in Australia by skilled workers.

For Engagement Rings and other similar large projects, production time is between 8-12 weeks from payment of invoice – unless otherwise discussed, as above.

We welcome you to offer up materials (such as inherited diamonds, gold or otherwise) that you may have access to, to utilise in the construction of your custom jewellery. However, we must warn you that we cannot accept liability for any damage incurred to those materials, during the assembly process. The essence of handmade jewellery requires the skilled manipulation of metal which can require the excessive use of heat and pressure using various tools, which have the potential to cause damage to your material. If you are unwilling to accept this risk, allow us to source mate- rials for you, using our reputable channels and preserve the sentimentality of your materials.

It’s also important to understand that when using old gold and materials that haven’t been through a refining process, it’s possible that solder and other variables can a ect the purity of material. If this is of concern, please let us know and we can arrange for the refining of materials as well as sourcing supplementary material for your piece.

When obtaining an impression of a child’s fingerprint, we have found that best practice is taking a print from a child who is at least 2 years old. Again, children develop at different rates and so to do their fingerprints. It is possible to obtain an impression from a younger child, however we want to make sure that you are happy with the piece. Therefore, Ribs & Dust has full discretion to recommend either to proceed with the impression print or to wait longer for the child’s prints to develop further.

If you are still wanting to purchase an impression piece as a gift but your child is not old enough yet, we are happy to send a gift voucher that can be used once the child is old enough. 

We place considerable importance on making sure that your piece is the perfect fit for you. However, we understand that there are cases where resizing is required. All Ribs & Dust customers are entitled to ONE free resize service, in the unlikely case that it is required - unless you are explicitly told that resizing is unavailable due to the delicate nature of certain materials (such as opal, or pearls for example.)

A fee will be incurred for additional resizing. Please note that it is critical to get the size of your ring correct, particularly when your piece has precious stones set in it. There are no adhesives used in any of our work, just the manipulation of precious metals. Consequently, if your ring requires resizing, extreme care is needed so as not to a ect the structural integrity of the stone settings. We cannot accept responsibility for lost stones or damage to a ring after resizing has taken place.